Terms and Conditions
Peace of mind guarantee
We want you to be delighted with the products you buy from us, which is why we guarantee that we fully comply with your rights to return items under the Distance Selling Regulations. Please read our Return and Refund Policy for full information.
The following form part of our terms and conditions:
Some of the products we sell such as fencing and screening are natural products made using traditional techniques. Please do not assume that they will have the precision or consistency of machine-made products.
We're here to help, and we're always happy to do our best to give advice over the phone. However, if the information you require is critical to your decision as to whether to buy or not, you must get it in writing if you might need to rely on it to resolve any potential misunderstandings.
The risk of loss and damage to products passes to the purchaser on the date when the products are delivered. Title passes to the purchaser at the point of delivery provided that we have processed and received payment in full. Cards will be charged at the point of ordering. Refunds will normally be processed immediately, although it may take a few days for the banks to refund your card. Items made to order cannot be canceled or refunded.
Home Delivery Terms and Conditions
1. Delivery is to the nearest kerbside or hard-standing by a tail lift vehicle
2. Goods cannot be left on a public road or pavement
3. The unloading area must be smooth and level with no slopes, and also be large enough to accept a heavy goods vehicle
4. Deliveries are made Monday - Friday only, between 8 am and 5 pm
5. Delivery between 7-10 working days
- Delivery is NOT with a crane lift or Hiab
- Goods are delivered using a tail-lift at the rear of the vehicle with a hand pump truck
- The product cannot be pushed uphill or downhill or on gravel drives or lawns
You will receive a phone call to arrange the delivery between the hours of 8 am - 5 pm Monday to Friday, however, if an arranged delivery is attempted and there is nobody to provide a signature, it will be taken back to the depot and re-delivered on another day but will incur a re-delivery charge which is to be paid directly to the carrier to enable re-delivery of the goods. If possible it is preferred that you provide a mobile phone number.
Late deliveries and other problems.
We do of course make every effort to ensure that your order will arrive within the delivery times shown on the website. Unfortunately, on rare occasions, this may not always be possible. Should your order be delayed or fail to arrive when expected, please contact us immediately and we will do our best to resolve any problems. (Please note that our liability does not extend to providing compensation for late or failed deliveries.) We make every reasonable effort to ensure that your order meets - and hopefully exceeds - your expectations. Of course, in rare cases, things can sometimes go wrong and we will always do everything we can to rectify any problems in a quick and satisfactory manner. However please note that we cannot be held responsible for any resulting additional expense you may incur unless with our prior agreement.
If you would like a copy of our terms and conditions, please highlight the text, then copy and paste it into a document (eg Word) on your computer.
We reserve the right to modify these terms and conditions without notice and so you should view them each time you visit our website. Your use of this website signifies your agreement to these terms and conditions. They constitute a contract between you and us governing your use of this website. If you are a consumer your statutory rights are not affected by this agreement.
Once you place an order with Jamegarden, you will receive an order acknowledgment email stating the items you have ordered. This does not constitute acceptance of your order.
Acceptance is acknowledged when your order has been shipped from our warehouse or suppliers.
Non-acceptance of your order may be due to: being unable to authorize your payment, the product being unavailable, a product pricing or description error.
Copyright and use of our images and videos.
Images, videos, and text on this site are copyright for our website or our suppliers. Please contact us if you wish to use one of our images or videos: use of our images or videos without our permission is theft.