Shipping Policy

 

Payment

Free shipping on all orders. No minimum purchase.

We currently accept major credit cards (VISA, Mastercard, AMEX, etc) and PayPal payments.

Although you will be able to display prices in different currencies, We will still process orders in default US dollars.

 

Shipping

Notice: Due to the coronavirus, we're experiencing international delivery delays in all destinations due to flight cancellations. Therefore, the delivery time might be longer than expected. We apologize for the delay. Thanks for your understanding and support. 

Total Delivery Time = Handling Time + Transit Time (+ any holidays)

Handling time: 3-5 Business Days. It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.

Transit time: 15-30 Business Days. It is the time between when the seller hands the order over to the carrier until its delivery to the customer’s address.

Shipping time is estimated and commences from the date of shipping, rather than the date of the order, and can take longer than expected date due to the invalid address, customs clearance procedures, or other causes.

 

Tracking

Tracking your order has always been so easy. Just follow these step-by-step guides to monitor your shipment.

  • Go to My Orders.
  • Select the item you want to track.
  • Click the message below the item picture to see the estimated date of arrival, tracking number, and delivery status.

Or click this link: Track Your Order.

 

Residential Deliveries
Unless arranged in advance of the order, residential orders will have a curbside delivery. Once your order has arrived at your local terminal you will receive a phone call to arrange a delivery date/time. Commercial furniture orders may be shipped using a white-glove service, where all packaging will be removed upon delivery. Any white-glove service would need to be confirmed prior to ordering. Please Contact Us(Email:service@jamegarden.com) if you have a special situation you would like to discuss in regards to shipping.

For information on returning items please see our Returns and Refund Policy for more information.