Package Problem

What if I didn`t pick up my Package in Time or Refused my package?

In the event that any “Unclaimed”, “Refused”, or “Return to Sender” package is shipped back to us due to, but not limited to:

  • failure to sign for it
  • not picking it up at the local post office
  • failure to pay for customs, duties, and taxes
  • refusal to accept the package
  • Provide wrong address or insufficient address

We will notify you upon receipt of the returned package and you may choose between:

  • reshipment of the package (additional shipping charge applies)
  • refund for the order (less any shipping, sizing fee, & customization fees)